Tip #1: Minimize words ad maximize emotion
- Use the common words
- Avoid "dead" moment
- Maximize body language and emotion
Tip #2: Active and positive response
- Active response: clarify question or confusing
- Positive response: positive words, fun and follow-up
Tip #3: Not the truth, but the fact
- Talk what people like or will like
- General topic with open-ended answer
- Not "I", but "We"
- Always "YES" or "NO-YES"
